Withdrawal and Refund Policy
Last updated: [Month Year]
This policy forms part of our Terms and Conditions (section 8) and applies to consumers who order from the online shop of [Company name, legal form, address].
1. Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. If you order several goods in one order that are delivered separately, the period expires 14 days after the day on which you, or a third party indicated by you, acquire physical possession of the last goods.
To exercise your right of withdrawal, you must inform us ([Company name], [Address], [Email address], [Phone number]) of your decision to withdraw from this contract by an unequivocal statement, for example by post or email. You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. You can also withdraw before you have received the goods.
2. Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. You must also cover the cost of the return shipment yourself.
We will carry out the refund using the same means of payment you used for the original transaction, unless we have expressly agreed otherwise. You will not be charged any fees for the refund.
We may withhold the refund until we have received the goods back.
3. Returning the goods
Please send back the goods to the following address without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal:
[Name]
[Return address]
The deadline is met if you send back the goods before the period of 14 days has expired.
You bear the direct cost of returning the goods.
Please pack the journal carefully and keep your proof of postage.
4. Loss in value
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. You may handle the journal as you would in a shop. If the journal shows signs of use, for example if it has been written in, we may deduct compensation for the loss in value from your refund.
5. Damaged, defective or incorrect items
The statutory warranty rights apply (see section 9 of our Terms and Conditions). If your order arrives damaged or defective, or if you received the wrong item, please contact us at [Email address] as soon as possible with your order number and, if possible, a photo. We will [replace the item or refund you] and cover the return costs where a return is necessary. Your statutory rights are not limited by this policy.
6. Orders that have not arrived
If your order has not arrived within the delivery time stated at checkout, please check your tracking link and contact us at [Email address]. If the parcel has been lost, we will send you a replacement or refund your payment.
7. Customers outside the European Union
Our right of withdrawal applies to all consumers, regardless of the country of delivery. Taxes, customs duties or fees you paid to authorities in your country are not charged by us and are therefore not refunded by us. Please check with your local customs authority whether they can be reclaimed on a return.
8. Contact
[Company name]
[Address]
Email: [Email address]
Phone: [Phone number]
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To [Company name, Address, Email address]:
I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ():
Ordered on () / received on ():
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: